SGS Hong Kong Limited ("SGS HK") respects your personal data privacy. SGS HK shall ensure that all personal data submitted through or recorded by the SGS TIC Mall (the "Website") be processed pursuant to the Personal Data (Privacy) Ordinance (Cap. 486) (the "Ordinance").
This Privacy Policy Statement may also be referred to as the Personal Information Collection Statement.
SGS Group Privacy Policy
SGS HK is a member of the SGS Group which is committed to the responsible handling and protection of your personal data. You may visit Online Privacy Statement for an overview of the privacy policy of the SGS Group.
Collection of Data
What, How and Why do we collect?
- Cookies
-
Your behaviors, preferences and inputs on the Website will be collected by the cookies that are stored in your browsers when you visit our Website. The purposes of the collection are (i) to ensure the functionality and the performance of the Website during your visit; and (ii) for marketing efforts provided by our advertising partners.
-
- Statistics
-
Our webserver log will collect data of your device such as its IP Address, types and configurations of browsers, language settings, location and visit duration upon your visit of our Website. The purposes of collection of the aforesaid data are for website enhancement and optimization purposes.
-
- Account Registration / Service Ordering / SGS Hong Kong Chatbot & LiveChat
-
You may be required to provide at least your full name; company name and contact method such as email address and/or phone number when you (i) register an account on the Website; (ii) order any service which is offered on the Website; and/or (iii) enquire via our SGS Hong Kong Chatbot & LiveChat.
-
The purposes of collection of the aforesaid personal data are for (i) opening and managing your account; (ii) processing the applications and providing you with the ordered services; and/or (iii) effective handling of your enquiries.
-
Are you obliged to provide the Data?
- Cookies
-
The collected data will not be used by us towards the personal identification of an individual.
-
By continuing the use of the Website, you shall agree to our use of the cookies. If you object to the use of cookies (other than those strictly necessary for functioning of the Website), you may change your default cookies settings on your browser, but this may affect your experience on the Website and/or reduce your exposure to the marketing of our services.
-
- Statistics
-
The collected data will not be used by us towards the personal identification of an individual. Our webserver log will continue to record the data as on your device should you continue using the Website.
-
- Account Registration / Service Ordering / SGS Hong Kong Chatbot & LiveChat
-
It is obligatory to provide the aforesaid personal data if you wish to (i) establish an account on the Website; (ii) order the services offered on the Website; and/or (iii) enquire via our SGS Hong Kong Chatbot & LiveChat. Failure to provide the relevant personal data accurately or completely may prevent us from providing the aforesaid services and/or render us unable to fulfil our obligations thereunder.
-
In general, our SGS Hong Kong LiveChat shall ask for no more than your “Full Name”, "Company Name" and "Contact Information" when handling your enquiries.
-
Share of Data
Who may we share your data with?
- Employees of SGS HK who are responsible for managing your account and providing you with the ordered services.
- Employees of our SGS Group affiliates who are responsible for providing you with the ordered services.
- Third-party local web developer(s) who is responsible for the maintenance and/or update of the Website.
- Third-party local WhatsApp business solution provider(s) for provision of the SGS Hong Kong Chatbot & LiveChat.
- Third-party local marketing agency(ies) who is responsible for marketing research and analysis. Only non-personally identifiable information will be processed for the said research and analysis.
Storing, Retention and Security of Data
Storing of Data:
- We may store your data outside Hong Kong to our affiliates and/or third-party cloud services provider. Should your personal data be transferred out of Hong Kong, we shall ensure the level of protection of your personal data be at least equal to the requirement under the Ordinance and that of the applicable personal data protection laws in the locations where your data is stored.
Retention of Data:
- Your personal data will not be kept for longer than is necessary for fulfilling the purpose of its collection.
Security of Data:
- SGS HK shall take all practicable steps to protect the personal data held by us against unauthorized or accidental access, processing, erasure and/or loss.
- All service providers of SGS HK only have access to such personal data as necessary to perform their functions and may not use it for any purpose other than to provide services to us. Also, they are contractually bound to keep any data confidential and against unauthorized access, use and retention.
Online Payment Gateway
- We accept payment for the services on the Website via AsiaPay, which being an electronic processing system owned by ASIAPAY (HK) LIMITED to provide a channel for online payment.
- When proceeding to payment via AsiaPay, you will be required to provide certain personal data such as credit card and billing contact information to AsiaPay. Failure to provide the aforesaid personal data may prevent us from accepting your order.
- By using AsiaPay, you may be bound by the terms and conditions of AsiaPay’s payment services. You are advised to review AsiaPay’s privacy statement before proceeding onward. AsiaPay’s privacy statement in relation to its payment services: https://www.asiapay.com/privacy.html
- Your credit cards or banking details will not be disclosed to us when purchasing our services on the Website via AsiaPay.
Direct Marketing and Opt-out Rights
- Your personal data will not be used for direct marketing nor be provided to third parties for direct marketing activities unless your prior consent is obtained. Our direct marketing communications will be in the form of Newsletters by email and WhatsApp Broadcast which shall include system updates, discount promotions and/or updates on core regulations.
- You may opt out of our direct marketing anytime by contacting our Corporate Marketing and Communications team by email at info.ticmall@sgs.com.
Your Rights
- You are entitled to (i) ascertain whether we hold your personal data; (ii) request access, correction and update to your personal data; and/or (iii) exercise your rights under the Ordinance by contacting us by email at info.ticmall@sgs.com.
This Privacy Policy Statement has been translated into Chinese. If there is any inconsistency between the English version and the Chinese version, the English version shall prevail.